Refund policy

 

3.1 Phillip Lim wants to ensure your complete satisfaction. For 3.1 Phillip Lim online purchases, we will accept returned 3.1 Phillip Lim merchandise only if it is accompanied by a return authorization number and otherwise complies the criteria set forth herein.

To obtain a Return Authorization Number, you must request one through 31philliplim.com within 14 calendar days of the date of delivery of your online order. Return packages must be postmarked no later than 30 calendar days from the date of delivery of your online order. Items marked ‘Final Sale’ cannot be returned. Items purchased from department stores or specialty stores must be returned to the store in which it was purchase.

Merchandise must be returned with their original packaging and footwear must be tried on carpeted surfaces only. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your Return Authorization Number clearly documented.

3.1 Phillip Lim reserves the right to refuse the return of any merchandise that does not meet the criteria set forth herein. In such instances, 3.1 Phillip Lim will send the product(s) back at the customer expense. Refunds will only be issued in the same form as payment and shipping costs are non-refundable. For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.

For 3.1 Phillip Lim in-store purchases, all purchases are final and not eligible for refund. We will offer an exchange or store credit within 10 days of the original purchase date. Merchandise must be unused, unworn and in an unaltered condition, and accompanied by the original receipt or gift receipt.

If you are a client shopping in an EU or EEA country and would like to initiate a return, and it has not exceeded 14 days, please contact our Client Services team to book your return.

 

*Orders placed between 11/27/20 -12/24/20 benefit from an extended return period. Customers have until 1/7/21 to request the return and 1/13/21 for the parcel to be picked up.*

Return by Mail

Registered Users

1. Log in to ‘My Account’ at 31philliplim.com.
2. Go to ‘Order History’ and find the order you would like to return and select ‘Return Order’.
3. Within the order summary, select the item(s), reason and number of packages to return.
4. Select the Products you would like to return and follow the steps to schedule a pick-up time and address.
5. Upon confirmation of your return details you will be supplied with a Returns Invoice and a Return Shipping Label.
6. You will be e-mailed your Returns Merchandise Authorization (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.
7. Print out the Air Waybill (AWB) and attach it to the outside of the parcel. There will also be a copy to give to the courier. Please save a copy of the AWB for your records. You can use this to track your return shipment.

Guest Users

If you placed your order using guest checkout, please contact our Client Services Agent to book your return by requesting a Return Authorization number.

If you have been provided with a returns invoice for customs, please enclose one inside the package and attach a signed copy on the outside with the AWB. Do not seal your package until the driver has checked the contents.

Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the Product. If you contact us after this 30 days period, we cannot guarantee a refund.

If you are returning from Europe, Asia, Africa, Oceania and Central and South America, you will be using DHL services. When booking your return on the website, follow the steps to schedule a suitable pick-up time and confirm your collection address. Our DHL carrier will pick up your shipment at the place and time that best suits you. Print three copies of the Returns Invoice - one copy to be included inside your package, and two copies to be placed inside the clear pouch affixed to the outside of your return box. Leave the clear pouch unsealed until the courier has arrived and checked the contents. Print two copies of the Return Shipping Label - one copy to be attached to the outside of the returning package, and one copy to be given to your courier. Leave your package unsealed until the courier has arrived and checked the contents.

We will email you with your Returns Merchandise Authorization (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.

Once we receive and process your return, please allow up to 14 business days for your refund to be administered to your original form of payment. 

Return In-Store

31philliplim.com purchases can be returned to our 3.1 Phillip Lim Los Angeles and New York stores. If choosing to return in store, you must do so within 14 days of receiving your order and by bringing the original purchase invoice. Your refund will be processed same day.